Privacy Policy

At ku990, your privacy is a fundamental commitment — not an afterthought. This Privacy Policy explains in plain language what personal data we collect when you use our platform, why we collect it, how we process and store it, and what rights you have over it. ku990 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. By accessing or using ku990, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide directly to us when you create an account, make a deposit, contact support, or otherwise interact with the ku990 platform. We also collect certain information automatically when you visit our site. The categories of data we may collect include:

• Identity data: full name, date of birth, gender, and government-issued identification documents required for account verification (KYC).
• Contact data: email address, mobile number, and current residential address (city, division, Bangladesh).
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash wallet number, Nagad number), and transaction timestamps.
• Usage data: IP address, device type, browser type, operating system, session duration, pages visited, games played, and betting history.
• Communications data: records of messages, emails, and chat conversations you send to our customer support team.

2. How We Use Your Information

ku990 uses the data we collect for specific, lawful, and transparent purposes. We do not use your data for purposes beyond those described below without first obtaining your consent. The primary purposes are:

• Account management: creating and maintaining your ku990 account, verifying your identity, processing deposits and withdrawals, and keeping your account secure.
• Service delivery: providing access to live casino games, slots, cricket betting, sports wagering, and all other platform features.
• Regulatory compliance: fulfilling anti-money laundering (AML) obligations, identity verification requirements, and responsible gaming obligations including age verification (21+).
• Customer support: responding to your queries, resolving disputes, processing complaints, and improving our support quality based on your interactions.
• Platform improvement: analysing aggregated, anonymised usage patterns to improve site performance, game selection, and the overall user experience for players in Bangladesh.
• Marketing communications: sending you promotional offers, bonus notifications, and tournament announcements — but only where you have explicitly opted in to receive such communications. You may opt out at any time.

3. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. The applicable bases include:

• Contractual necessity — processing required to deliver the services you have registered for, including account creation, deposits, withdrawals, and game access.
• Legal obligation — processing necessary to comply with AML regulations, KYC requirements, and responsible gaming mandates, including mandatory age verification.
• Legitimate interests — processing for fraud prevention, security monitoring, platform analytics, and improving services, where these interests are not overridden by your rights.
• Consent — where you have freely given, specific, informed, and unambiguous consent — for example, receiving marketing emails or SMS about promotions.

4. Disclosure of Your Information

ku990 does not sell, rent, or trade your personal information. We may share your data with a limited set of trusted recipients only where it is strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard partners require transaction data to process your deposits and withdrawals securely.
• Game providers: technology partners such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi may receive anonymised session data to ensure game integrity and fair play.
• Legal authorities: we may disclose data to regulators, law enforcement, or courts when legally required to do so, such as in cases of suspected fraud or money laundering.
• Service providers: third-party vendors who assist us with email delivery, customer support software, and site analytics, bound by strict data-processing agreements.

In all cases, we require third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit our service providers to use your personal data for their own purposes.

5. Payment Data & Financial Information

All financial transactions on ku990 — including deposits via bKash, Nagad, Rocket, and Upay, as well as card payments via Visa and Mastercard — are processed through encrypted, secure payment gateways. We do not store full card numbers, CVV codes, or complete bKash/Nagad PINs on our servers. Transaction data is retained only for the minimum period required to fulfil our regulatory obligations.

6. Cookies & Tracking Technologies

ku990 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our site. We use three categories of cookies:

• Essential cookies — required for the platform to function, including session authentication, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to understand how users interact with our site — which pages are visited, how long sessions last, and what features are most used. Data is aggregated and anonymised.
• Preference cookies — used to remember your settings and preferences, such as language selection and display options, so you do not need to reconfigure them on each visit.

You can control cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the ku990 platform, such as staying logged in between sessions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and regulation. Specifically, account and transaction records are retained for a minimum period after account closure in order to satisfy our regulatory and compliance obligations. After this period, data is securely deleted or anonymised.

If you request account closure, we will begin the data retention countdown from the date of your verified closure request. You may contact [email protected] to initiate this process. Please be aware that certain transaction records may need to be retained even after account closure for legal compliance reasons.

8. Data Security

The security of your personal information is critically important to us. ku990 implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage of sensitive account credentials and financial identifiers.
• Strict access controls: only authorised personnel with a verified business need may access your personal data, and all access is logged and audited.
• Regular security reviews and vulnerability assessments toidentify and remediate potential weaknesses in our platform infrastructure.

9. Your Rights Over Your Data

As a user of ku990, you have a number of important rights regarding your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data — for example, when the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing — you may ask us to suspend the processing of your personal data in certain scenarios, such as while you contest the accuracy of the data we hold.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond to all verified requests within a reasonable timeframe.

10. Children's Privacy

ku990 is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps, and we reserve the right to close any account where we have reasonable grounds to believe the account holder is under 21 years of age.

If you are a parent or guardian and believe your child under 21 has registered on ku990, please contact us immediately at [email protected] and we will take prompt action to close the account and delete any associated personal data.

11. Third-Party Links

The ku990 platform may from time to time display informational references to third-party services, such as payment providers and game studios. This Privacy Policy applies solely to data collected by ku990 directly. We have no control over the privacy practices of third-party services and are not responsible for their policies. We encourage you to review the privacy policy of any third-party service you interact with.

12. Changes to This Privacy Policy

ku990 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an on-platform notification.

Your continued use of ku990 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue your use of the platform and contact us to request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ku990 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team: